Who's There to Greet Your Customers When They Visit Your Website?

Live Chat Recommendations

Clarity's Top 5 Live Chat Picks

What Kind of Greeting Do You Provide Your Guests?

When is a lead "hot?" When they're engaged with you. The best time to get them engaged is when they're actively looking for information on your website. Many industry studies have shown that 71% of becoming the top candidate/partner/choice is being first to engage your visitor. If you don't give them the answer they're looking for, someone else will. Live chat is the best way to begin a long-term dialog.

People are so accustomed to not getting help that 25% of the live chats we get at Clarity begin with, "Are you a robot?" We usually respond with a cheerful “LOL” and engage in a great conversation, which most often turns into a great lead. When a prospect has many options for a product or vendor, sometimes becoming their company of choice is as simple as being the first one there when they want to buy. Let Clarity help you improve your chances to become that company with live chat.

Clarity recommends top live chat examples demos

 

Clarity's Top5 Live Chat Picks


  • Zopim Live Chat ($20/mo. per agent)

  • Snap Engage ($15/mo. per agent)

  • Olark ($180/yr. per agent)

  • LivePerson (pay by # of chat sessions)

  • BoldChat ($599/yr. per agent)
For years, we've used just about every chat tool our there, either for ourselves or our clients. They can be very similar at the core capability level, but differ very quickly in price and functionality, and even tech support. Here are our Top 5 picks for Live Chat. Each of the live chat tools require some kind of fee. Most are priced per agent or operator or number of concurrent chat sessions that are allowed. Zopim offers a free single agent, single session chat with a 14-day chat history log that's tough to beat. Every one of them is a little unique in their pricing. Some require an annual payment, others require a minimum number of agent licenses, and LivePerson charges by the amount of visits you have to the chat session.

Give Clarity a call (800.928.8160) or Request a Free Quote or consultation to discuss how easy and quick it is to install and configure live chat for your site. Here are just a few of our clients that we've installed live chat on.

 


Advantech Sterilizers

On/Offline Chat & Messaging

Advantech Sterilizers, formerly Autoclave Testing Service, Inc. (ATS) is one of the first companies in the US and industry leader to provide spore testing products (using biological indicators) for sterilization monitoring. For over 25 years, they've provided spore testing products to dental, medical, hospitals, surgical centers, veterinary practices, tattoo & body piercing parlors, food and pharmaceutical industries and many more. When it came time to build a new website / eCommerce platform, they chose Clarity. Clarity designed an easy-to-navigate, clean and bright responsive web design that delivers for all their vendors. Customizations like discounted rates, custom shipping options, are just a couple of the technologies used on their site. (Clarity client)

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AMLE

Live Chat & MessagingTool

The Association for Middle Level Education is dedicated to improving the educational experiences of all students ages 10 to 15 by providing vision, knowledge, and resources to educators and leaders. The site Clarity built for them provides educators access to both free and paid tools, books, lesson plans and more. Live chat was chosen to help quickly answer curriculum questions for teachers needing faster reponses. (Clarity client)

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Handimedical

Live Chat & MessagingTool

Handimedical is a Clarity client who sells medical equipment online via a HIPAA compliant eCommerce site Clarity built. As their visitors have many questions regarding the acceptance of Medicare / Medicaid payments, insurance coverage, etc. is was very important for them to have a live chat tool. Bold Chat is a tool that allows you to "call" the helpdesk only when the visitor clicks on the Chat button, whereas most others you have to proactively sign in for the button to read "Chat now" versus "Leave a Message". (Clarity client)

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Indusoft

Multi-lingual Live Chat Options

InduSoft designs and builds SCADA software that uses the web to access data stored on industrial devices, testing and measurement equipment. InduSoft products can be run on personal computers, cell phones, pagers, etc. essentially turning them into industrial automation and test / measurement systems. Clarity designed and built them a high-tech, multi-lingual website, and to match their multi-lingual site, they wanted to be able to provide live chat support in multiple languages. Clarity added live chat into their website with options for multi-department requests as well as three different languages. (Clarity client)

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New Horizons Computers Learning Centers

Live Chat & MessagingTool

New Horizons Computer Learning Centers are located across the globe. They've got over 380 franchises globally. Clarity built them a new management platform to launch and maintain websites for every franchise. One of the important tools selected to be in the default site template, was a live chat tool, in the respective language of each franchise location. (Clarity client)

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Rareview Macro

Live Chat Tool

Neil Azous is the Founder and Managing Member of Rareview Macro LLC, an independent research firm. Neil is also the Editor-in-Chief of Sight Beyond Sight®, a financial newsletter built for global macro investing. Neil also mans the chat lines and talks directly to his clients, so it made sense to add a live chat application so visitors could reach him quickly and easily. (Clarity client)

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Southern Medical Association

Live Chat & MessagingTool

Since the SMA site is a fairly large and complex medical journal site, with more than a dozen blogs, medical journal archives and more, for ease of use to Contact the team, it was decided to add a Live Chat / Messaging form to the base template, so no matter where a visitor is on the site, it's always easy to either chat with someone, or ask a question. (Clarity client)

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Tillamook County Oregon Library

Live Chat & MessagingTool

Many visitors to the Tillamook County Library site are either children or elderly and just want to talk to someone about a book, or the availability of a meeting room, etc. so adding live chat to their site was a no-brainer. When someone can't man the chat line, it converts to a "Leave a Message" form so the employees can follow up later. (Clarity client)

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Zopim

Live Chat Tool

Zopim is one of the fastest growing, popular live chat software applications available. Pricing is very fair and they've got a client for mobile devices making it easy to support any client trying to connect with your site. Clarity has used Zopim for our own use and it's currently the most widely chosen chat option by our customers.

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Bold Chat

Live Chat Tool

Bold Chat is a leading live chat program specializing in customer service and commitment. They are the number two provider of live chat software to the largest 1,000 eCommerce businesses. For the money, its a very flexible, robust and scalable solution. Offer free to $999/yr based on features - http://www.boldchat.com/live-chat-features-chart.asp

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Snap Engage

Live Chat Tool

Snap Engage is an extremely powerful chat solution. We even use it here at Clarity for our live chat solution. It provides deep analytics, you can transfer chats between agents, provides an integration API, and tons more.

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Olark

Live Chat Tool

Olark is a powerful chat utility that focuses on integrating into your business processes. IM, CRM, Helpdesk integration are just a few of their strengths.

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Live Person

Live Chat Tool

Our platform helps our customers engage with consumers in a way that strengthens brand loyalty and generates lifetime value for their business. Connection at the workplace inspires a deeper level of trust and appreciation in our team, helping us work together to achieve the next level of success and innovation.

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