Live Chat Recommendations

When is a lead "hot?" When they're engaged with you. The best time to get them engaged is when they're actively looking for information on your website. Many industry studies have shown that 71% of becoming the top candidate/partner/choice is being first to engage your visitor. If you don't give them the answer they're looking for, someone else will. Live chat is the best way to begin a long-term dialog.

People are so accustomed to not getting help that 25% of the live chats we get at Clarity begin with, "Are you a robot?" We usually respond with a cheerful “LOL” and engage in a great conversation, which most often turns into a great lead. When a prospect has many options for a product or vendor, sometimes becoming their company of choice is as simple as being the first one there when they want to buy. Let Clarity help you improve your chances to become that company with live chat.

For years, we've used just about every chat tool our there, either for ourselves or our clients, and even though Clarity has our own Chat tool, which integrates with Wechat and Whatsapp, it's only built to be used within our eCommerce platform to connect sellers and buyers around the world. They can be very similar at the core capability level, but differ very quickly in price and functionality, and even tech support. Here are our Top 5 picks for Live Chat. Each of the live chat tools require some kind of fee. Most are priced per agent or operator or number of concurrent chat sessions that are allowed. Zopim offers a free single agent, single session chat with a 14-day chat history log that's tough to beat. Every one of them is a little unique in their pricing. Some require an annual payment, others require a minimum number of agent licenses, and LivePerson charges by the amount of visits you have to the chat session.