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Connect SAP Hybris & BigCommerce: Power Your Omnichannel Future

Achieve seamless, real-time commerce operations with intelligent integration for SAP Hybris Commerce Cloud and BigCommerce. Automate orders, synchronize inventory, and unify customer experiences with our AI-powered iPaaS.

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The Challenge

Disconnected Commerce: The Challenge of Siloed SAP Hybris and BigCommerce Data

While both SAP Hybris Commerce Cloud and BigCommerce are powerful platforms, operating them in isolation creates significant operational friction. Data silos lead to inconsistencies, delayed workflows, and a fragmented customer experience that hinders growth and profitability.

  • Manual data entry for orders, customers, and products leads to errors and delays.
  • Inaccurate, outdated inventory levels causing overselling or missed sales opportunities.
  • Fragmented customer profiles across platforms, preventing personalized interactions.
  • Slow, disjointed order fulfillment processes impacting delivery times and customer satisfaction.
  • Complex, time-consuming product catalog updates across multiple storefronts.
  • Lack of real-time visibility into cross-platform sales and customer behavior.
Integration Diagram
Solution Illustration
The Solution

Unify Your Commerce Ecosystem: Intelligent Integration for SAP Hybris and BigCommerce

Our iPaaS-powered solution delivers seamless, real-time integration between SAP Hybris Commerce Cloud and BigCommerce, transforming your disconnected commerce operations into a cohesive, omnichannel powerhouse. Leverage AI-driven automation and low-code flexibility to orchestrate complex workflows effortlessly.

  • Bi-directional data synchronization for key entities (Orders, Products, Customers, Inventory).
  • Event-driven architecture using BigCommerce webhooks and Hybris API events for real-time updates.
  • Low-code/no-code visual workflow designer for rapid integration development.
  • Pre-built connectors and templates for SAP Hybris and BigCommerce.
  • Intelligent data mapping and transformation engine.
Implementation Timeline

Go live with SAP Hybris + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Bi-directional data synchronization for key entities (Orders, Products, Customers, Inventory).
  • Event-driven architecture using BigCommerce webhooks and Hybris API events for real-time updates.
  • Low-code/no-code visual workflow designer for rapid integration development.
  • Pre-built connectors and templates for SAP Hybris and BigCommerce.
  • Intelligent data mapping and transformation engine.
  • Robust error handling, logging, and monitoring capabilities.
  • Scalable, cloud-native integration platform.

Technical Integration: Connecting SAP Hybris and BigCommerce for Unified Commerce

Our integration solution leverages a modern iPaaS as the central orchestration layer, establishing secure, efficient, and scalable data flows between SAP Hybris Commerce Cloud and BigCommerce. This technical overview details the key components, data touchpoints, and methodologies employed.

Data Flow Steps

1. Secure API Connectivity: Establish authenticated connections to both SAP Hybris OCC APIs (OAuth 2.0) and BigCommerce APIs (OAuth 2.0/API Keys) within the iPaaS.

2. Event Trigger Configuration: Configure BigCommerce webhooks (e.g., `ordercreated`, `productupdated`, `customer_created`) and monitor SAP Hybris events for real-time data capture.

3. Data Ingestion & Transformation: The iPaaS ingests raw data from source systems, applies AI-assisted mapping, and transforms it into a canonical format suitable for the target system.

4. Business Logic & Validation: Implement custom business rules, data validation, and conditional logic within the iPaaS to ensure data quality and compliance with system requirements.

5. Orchestration & Routing: The iPaaS intelligently routes transformed data to the appropriate target endpoints (Hybris OCC, BigCommerce Catalog/Orders APIs), managing dependencies and sequencing.

6. Error Handling & Monitoring: Implement robust error handling (retries, dead-letter queues) and centralized monitoring dashboards to ensure data integrity and operational visibility.

7. Bidirectional Synchronization: Design flows for data to move in both directions, ensuring consistency (e.g., customer profiles, inventory updates) across platforms.

Data Touchpoints

SAP Hybris: Orders, Products, Customers, Carts, Payment Transactions, Stock Levels, Addresses, Return Requests, Promotions.
BigCommerce: Orders, Products, Customers, Inventory, Shipments, Payments, Returns, Categories, Coupons, Webhook Events.
Common: Order, Product, Customer, Inventory, Payment, Return, Address.

"The integration architecture features a central iPaaS acting as a hub. Event triggers (BigCommerce webhooks, Hybris API calls, ERP events) feed data into the iPaaS. The iPaaS then processes, transforms, and routes this data to the respective target systems (SAP Hybris, BigCommerce, ERP, CRM). Status updates and acknowledgements flow back through the iPaaS, ensuring end-to-end visibility and data consistency. AI components are embedded within the iPaaS for intelligent mapping, validation, and exception handling."

Pricing

Simple, transparent pricing for SAP Hybris + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Field-Level Mappings

Achieving seamless integration requires precise mapping and transformation of core business entities between SAP Hybris and BigCommerce. Our iPaaS provides visual tools and AI assistance to handle these complexities.

Order

Represents a completed customer transaction. Flows primarily from BigCommerce to Hybris (as OMS/ERP intermediary).

SAP Hybris Fields

orderId (Hybris code) userId (Hybris customerId) totalPrice currency status (Hybris-specific) creationTime deliveryAddress (Hybris Address) paymentInfo (Hybris Payment Transaction) orderEntries (Hybris Product, quantity, price)

BigCommerce Fields

id (BigCommerce order ID) customer_id status_id (BigCommerce status) date_created totalinctax shipping_address billing_address products (BigCommerce line items: SKU, name, quantity, price) payment_status order_source

Mapping Notes

Requires careful mapping of status codes (BigCommerce vs. Hybris/ERP). Line items (products) need to be matched by SKU. Address mapping is critical, potentially involving concatenation or splitting fields. Tax and shipping calculations need to be harmonized.

Next Steps

See SAP Hybris + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

BigCommerce Order to SAP Hybris (OMS) to ERP Fulfillment

Seamlessly transfer new orders placed on BigCommerce to SAP Hybris, which can act as a central Order Management System (OMS), and then to your backend ERP for fulfillment. This ensures accurate order routing, inventory allocation, and timely shipping.

Integration Steps:

  1. 0 Customer places an order on BigCommerce.
  2. 1 BigCommerce `order_created` webhook triggers the iPaaS.
  3. 2 iPaaS fetches order details, customer info, and line items from BigCommerce.
  4. 3 Data is mapped and transformed to SAP Hybris's Order entity schema.
  5. 4 iPaaS creates the order in SAP Hybris via OCC API.
  6. 5 SAP Hybris, upon receiving the order, initiates fulfillment workflow to the ERP (e.g., SAP S/4HANA).
  7. 6 ERP updates order status and tracking information, which flows back to Hybris and then to BigCommerce via iPaaS.
  8. 7 Customer receives real-time shipping updates directly from BigCommerce.

Business Outcome

Accelerated order processing, reduced manual input errors, real-time order visibility for customers, improved fulfillment efficiency, and reduced operational costs.

Frequency

Real-time

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Real-time Inventory Accuracy
Prevent overselling and disappointed customers by synchronizing inventory levels from your ERP/WMS to both SAP Hybris and BigCommerce in real-time. Ensure customers always see accurate stock.
Accelerated Order Fulfillment
Automate the transfer of BigCommerce orders to SAP Hybris (as an OMS) and your ERP, drastically reducing manual order entry, processing delays, and improving delivery times.
Unified Customer Experience
Create a single, consistent customer profile across SAP Hybris, BigCommerce, and your CRM, enabling personalized marketing, consistent service, and a holistic view of every shopper.
Automated Product Catalog Management
Streamline the syndication of product information (SKUs, descriptions, images, variants) from your PIM/ERP to both commerce platforms, ensuring consistency and faster time-to-market for new products.
Enhanced Operational Efficiency
Eliminate manual data entry, reduce errors, and automate repetitive tasks across your commerce operations, leading to significant cost savings and increased team productivity.
Intelligent Error Resolution
Leverage AI-driven anomaly detection and automated exception handling to proactively identify and resolve common integration issues, minimizing downtime and human intervention.
✨

Real-time Inventory Accuracy

99.9% Inventory Accuracy

📋 What You Get

Prevent overselling and disappointed customers by synchronizing inventory levels from your ERP/WMS to both SAP Hybris and BigCommerce in real-time. Ensure customers always see accurate stock.

💼 Business Impact

This benefit directly contributes to 99.9% improvement in Inventory Accuracy, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart for a user (useful for pre-populating carts or abandoned cart recovery).
POST /occ/v2/{baseSiteId}/users/{userId}/carts/{cartId}/entries Add an item to a specific cart (for cart manipulation workflows).
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart (key for BigCommerce order ingestion into Hybris).
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order (for status updates back to BigCommerce).
GET, PATCH /occ/v2/{baseSiteId}/products/{productCode} Retrieve and update detailed information for a specific product (for product catalog sync).
GET /occ/v2/{baseSiteId}/products/{productCode}/stock Check real-time stock availability for a product (for inventory sync from Hybris to BigCommerce).
GET, PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve and update a customer's profile details (for unified customer management).

⚡ Transformation Logic

  • Field Mapping: Direct mapping of common fields (e.g., `email`, `name`).
  • Data Type Conversion: Converting strings to integers, dates to ISO format.
  • Value Lookups: Mapping BigCommerce `status_id` to Hybris `status` codes using predefined tables.
  • Concatenation/Splitting: Combining `firstName` and `lastName` into a full name field, or splitting addresses.
  • Conditional Logic: Applying different rules based on customer type (B2B/B2C) or product category.
  • Default Values: Assigning default values for missing non-critical fields.

🛡️ Error Handling

  • Authentication Failures: Incorrect API keys/tokens, expired OAuth tokens.
  • API Rate Limits: Exceeding allowed requests per time window.
  • Data Validation Errors: Missing required fields, incorrect data types, invalid values.
  • Network Connectivity Issues: Transient interruptions between iPaaS and systems.
  • Schema Mismatch: Changes in API schemas requiring updated mappings.
  • Business Logic Errors: Incorrect application of transformation rules.
Pricing

Simple, transparent pricing for SAP Hybris + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Benefits FAQs

▸ What are the primary benefits of integrating SAP Hybris and BigCommerce?
The primary benefits include real-time inventory synchronization, accelerated order fulfillment, a unified 360-degree view of your customers, automated product catalog management, reduced manual errors, and overall enhanced operational efficiency across both commerce platforms.

Technical FAQs

▸ How does this integration handle real-time inventory synchronization between Hybris, BigCommerce, and an ERP?
Our iPaaS solution uses an event-driven architecture. When inventory levels change in your ERP/WMS (or SAP Hybris if it's the master), the iPaaS captures these events and immediately pushes updates to both SAP Hybris Commerce Cloud and BigCommerce via their respective APIs, ensuring accurate, real-time stock availability on both storefronts.
▸ How are API rate limits managed when integrating with SAP Hybris and BigCommerce APIs?
Our iPaaS incorporates intelligent strategies to manage API rate limits. This includes queuing outgoing requests and processing them at a controlled rate, batching multiple operations into single API calls where supported, and implementing exponential backoff for retries after encountering '429 Too Many Requests' errors from either Hybris or BigCommerce APIs. Event-driven architecture also naturally reduces polling, minimizing API calls.
▸ What's the approach for error handling in these integration workflows?
We implement a multi-tiered error handling strategy: comprehensive logging of all transactions, automated retries with exponential backoff for transient errors, routing persistent failures to dead-letter queues (DLQs) for manual review, proactive alerts for critical issues, and AI-augmented logic for auto-resolving common, predictable errors to minimize human intervention.

iPaaS Capabilities FAQs

▸ Can I use low-code/no-code tools to build and manage this integration?
Absolutely. Our modern iPaaS platform offers extensive low-code/no-code capabilities, allowing business users and citizen integrators to visually design, configure, and manage complex SAP Hybris and BigCommerce integration workflows without deep coding expertise. This significantly accelerates development and empowers business agility.

AI Enhancement FAQs

▸ What role does AI play in this SAP Hybris and BigCommerce integration solution?
AI augments the integration by providing intelligent data mapping suggestions, automating anomaly detection in data flows, assisting with automated exception handling (e.g., address validation, minor data discrepancies), and generating test cases. This leads to smarter, more resilient workflows and reduces manual intervention.

Data Management FAQs

▸ How do you ensure data consistency between Hybris and BigCommerce for entities like Customer and Product?
Data consistency is achieved through a centralized iPaaS that orchestrates bidirectional synchronization. For customer data, robust de-duplication logic (often AI-assisted) prevents duplicates. For products, a designated master system (PIM/ERP or Hybris) ensures all updates flow consistently to BigCommerce. Event-driven updates and conflict resolution strategies maintain data integrity.

Security & Compliance FAQs

▸ Is this integration solution PCI DSS compliant for handling payment data?
Yes, our iPaaS platform is designed with PCI DSS compliance readiness in mind. It acts as a secure intermediary, facilitating tokenization and encryption of sensitive payment data. Raw payment card details are never stored directly within the iPaaS, and all data in transit is encrypted with TLS 1.2+.
Implementation Timeline

Go live with SAP Hybris + BigCommerce in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and BigCommerce, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + BigCommerce deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + BigCommerce.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + BigCommerce integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo