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Seamlessly Connect SAP Hybris Commerce with Microsoft Dynamics GP ERP

Automate Order-to-Cash, Inventory, and Customer Data for Unprecedented Efficiency and Customer Experience.

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The Challenge

The Disconnect: Why Fragmented Hybris and Dynamics GP Operations Fail

Running SAP Hybris Commerce Cloud and Microsoft Dynamics GP as isolated systems creates a chasm between your customer-facing operations and your back-office financials and inventory. This disconnect leads to a cascade of inefficiencies, inaccuracies, and missed opportunities.

  • Manual Data Entry: Order details, customer updates, and inventory adjustments require repetitive, error-prone manual input across systems.
  • Outdated Inventory: Real-time stock levels from Dynamics GP are not reflected in Hybris, leading to overselling, backorders, and customer dissatisfaction.
  • Delayed Order Fulfillment: Orders placed on Hybris sit in a queue, awaiting manual entry into GP, slowing down processing and shipping.
  • Inconsistent Customer Data: Customer profiles in Hybris and GP diverge, impacting personalized experiences, marketing efforts, and financial reporting.
  • Complex Returns & Refunds: Managing returns initiated in Hybris and processing credits in GP is a cumbersome, multi-step manual process.
  • Lack of Real-time Visibility: Business leaders lack a unified view of sales, inventory, and financial health, hindering strategic decision-making.
Integration Diagram
Solution Illustration
The Solution

The Unified Solution: Intelligent Integration for Hybris and Dynamics GP

Our intelligent iPaaS provides the essential bridge between SAP Hybris Commerce Cloud and Microsoft Dynamics GP, creating a single, harmonious digital ecosystem. This solution automates the flow of critical business data, ensuring real-time consistency and operational excellence across your entire organization.

  • Pre-built Connectors: Leverage optimized connectors for SAP Hybris OCC APIs and Microsoft Dynamics GP's eConnect/Web Services.
  • Visual Workflow Designer: Drag-and-drop interface for building and customizing complex integration flows.
  • AI-Powered Data Mapping: Intelligent suggestions and auto-mapping for fields and entities, accelerating development.
  • Real-time Event Processing: Utilize webhooks and event-driven architecture for immediate data synchronization.
  • Robust Error Handling & Monitoring: Centralized dashboards, alerts, and automatic retries for resilient integrations.
Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics GP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics GP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics GP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Comprehensive Solution Details

  • Pre-built Connectors: Leverage optimized connectors for SAP Hybris OCC APIs and Microsoft Dynamics GP's eConnect/Web Services.
  • Visual Workflow Designer: Drag-and-drop interface for building and customizing complex integration flows.
  • AI-Powered Data Mapping: Intelligent suggestions and auto-mapping for fields and entities, accelerating development.
  • Real-time Event Processing: Utilize webhooks and event-driven architecture for immediate data synchronization.
  • Robust Error Handling & Monitoring: Centralized dashboards, alerts, and automatic retries for resilient integrations.
  • Scalable & Secure Architecture: Cloud-native platform designed for high-volume transactions and enterprise-grade security.

Technical Integration: Orchestrating Data Flow Between Hybris and Dynamics GP

Our iPaaS provides a robust and flexible framework for integrating SAP Hybris and Microsoft Dynamics GP. It leverages native APIs and best practices from both platforms, ensuring secure, high-performance, and resilient data exchange.

Data Flow Steps

1. Connectivity & Authentication: Establish secure connections to Hybris (OAuth 2.0 via OCC APIs) and Dynamics GP (eConnect/Web Services via dedicated service accounts, potentially with Windows Authentication or custom providers).

2. Event Triggering: Configure event listeners (webhooks for Hybris, CDC or scheduled queries for GP) to capture real-time changes in critical entities (Orders, Inventory, Customers).

3. Data Extraction: Extract relevant data from the source system based on the triggered event.

4. Data Mapping & Transformation: Utilize the iPaaS's visual mapping canvas and AI assistance to transform source data into the target system's schema. Apply business rules, data cleansing, and enrichment.

5. Data Validation: Implement pre-posting validation rules to ensure data integrity before sending to the target system, preventing errors in Hybris or GP.

6. Data Ingestion: Call the appropriate target system API (Hybris OCC API, GP eConnect/Web Services) to create or update records.

7. Error Handling & Logging: Implement comprehensive error handling with automatic retries, dead-letter queues, and centralized logging.

8. Status Updates: Propagate status changes (e.g., order fulfillment status from GP to Hybris) back to the source system.

Data Touchpoints

SAP Hybris: Customer, Product, Order, Payment Transaction, Cart, Address, Stock Level, Promotion/Coupon, Return Request.
Microsoft Dynamics GP: Customer, Item/Product, Sales Order, Invoice, General Ledger Account, Payment, Warehouse/Site.

"The integration architecture typically involves a central iPaaS acting as an intelligent hub. Hybris events (e.g., new order) trigger iPaaS workflows via webhooks. The iPaaS transforms the data and calls Dynamics GP's eConnect/Web Services to create or update records. Conversely, Dynamics GP events (e.g., inventory change) are captured by the iPaaS, transformed, and pushed to Hybris via OCC APIs. This creates a continuous, event-driven data flow."

Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics GP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Innovative & Robust

How Middleware Integration Works

Benefits of Integrating SAP Hybris

Integrating SAP Hybris fosters greater efficiency and data accuracy. Automate your critical business processes to deliver consistently outstanding results.

Hover over the steps on the right to see detailed integration points.
Data Mapping

Key Entities & Intelligent Mapping for Hybris and Dynamics GP

Bridging the semantic gap between SAP Hybris and Microsoft Dynamics GP requires precise mapping of core business entities. Our iPaaS provides a visual, AI-assisted approach to ensure data integrity and consistency.

Customer

Represents a buyer in Hybris and an account in Dynamics GP. Critical for sales and AR processes.

SAP Hybris Fields

customerId email firstName lastName customerType (B2C/B2B) isGuest registrationDate Address (linked)

Microsoft Dynamics GP Fields

CustomerID CustomerName Address1 City State ZipCode Phone1 Email CreditLimit CustomerClassID

Mapping Notes

Hybris customer IDs can be mapped to GP CustomerID. Email is often used for matching and deduplication. Address details from Hybris (line1, city, state, postalCode) map directly to corresponding GP fields.

Next Steps

See SAP Hybris + Microsoft Dynamics GP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo
Real-World Applications

Integration Use Cases

Explore how the integration behaves in real business scenarios, with clearly defined steps, outcomes, and execution patterns.

eCommerce Order-to-Cash Automation

Automatically transfer new orders placed on SAP Hybris Commerce Cloud into Microsoft Dynamics GP for fulfillment and financial processing, ensuring rapid and accurate order processing.

Integration Steps:

  1. 0 Customer places an order on Hybris.
  2. 1 Hybris publishes an 'Order Placed' event (via webhook).
  3. 2 iPaaS captures the event, extracts Order and Customer details.
  4. 3 iPaaS maps Hybris Order data to Dynamics GP Sales Order schema.
  5. 4 iPaaS validates customer and product data against GP records, creating new ones if necessary.
  6. 5 iPaaS creates a new Sales Order in Dynamics GP via eConnect/Web Services.
  7. 6 GP processes the order (inventory allocation, fulfillment).
  8. 7 Order status updates from GP are sent back to Hybris via iPaaS (e.g., 'Shipped', 'Invoiced').

Business Outcome

Reduced order processing time, eliminated manual data entry errors, improved cash flow, and enhanced customer satisfaction through timely order updates.

Frequency

Real-time (event-driven)

Business Value

Key Integration Benefits

Discover the strategic advantages and business value of seamless integration between your systems.

Accelerated Order-to-Cash Cycle
Automate the transfer of eCommerce orders from Hybris to Dynamics GP, eliminating manual entry and significantly reducing order processing time.
Real-time Inventory Accuracy
Synchronize stock levels bi-directionally between Hybris and Dynamics GP, preventing overselling and ensuring customers see accurate availability.
Unified Customer Experience
Maintain consistent customer profiles across Hybris and Dynamics GP, enabling personalized marketing and seamless service interactions.
Reduced Operational Costs
Minimize manual data entry, reconciliation efforts, and error correction, freeing up staff for higher-value activities.
Enhanced Financial Reporting
Ensure all sales and payment data flows accurately into Dynamics GP, providing a single source of truth for financial analysis and compliance.
Scalability for Growth
Future-proof your operations with an integration platform that scales with your business volume and adapts to new system requirements.
✨

Accelerated Order-to-Cash Cycle

30% Faster Order Processing

📋 What You Get

Automate the transfer of eCommerce orders from Hybris to Dynamics GP, eliminating manual entry and significantly reducing order processing time.

💼 Business Impact

This benefit directly contributes to 30% improvement in Faster Order Processing, enabling your team to focus on high-value strategic initiatives.

Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics GP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics GP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics GP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Technical Documentation

API Endpoints & Data Logic

Technical details for developers and architects.

Method Endpoint Purpose
POST /occ/v2/{baseSiteId}/users/{userId}/orders Place a new order from a cart. Critical for O2C.
GET /occ/v2/{baseSiteId}/users/{userId}/orders/{orderId} Retrieve details of a specific order. Used for status updates.
GET/PATCH /occ/v2/{baseSiteId}/products/{productCode}/stock Check/update real-time stock availability for a product. Essential for inventory sync.
GET/PATCH /occ/v2/{baseSiteId}/users/{userId} Retrieve/Update a customer's profile details. Key for customer sync.
POST /occ/v2/{baseSiteId}/users/{userId}/carts Create a new shopping cart. Integration can use this for external cart management or abandoned cart recovery.

⚡ Transformation Logic

  • Data Type Conversion: Convert Hybris string-based IDs to GP's required integer or GUID formats.
  • Field Concatenation/Splitting: Combine Hybris first and last names into a single 'Customer Name' for GP. Split Hybris address lines into GP's structured address fields.
  • Lookup & Enrichment: Use GP's ItemID or CustomerID to enrich Hybris order data with GP-specific attributes (e.g., GL account, customer class).
  • Conditional Logic: Apply different tax calculations or GL account mappings based on Hybris product categories or customer types.
  • Default Values: Assign default values for non-mandatory fields in GP if not provided by Hybris.
  • Date/Time Formatting: Standardize date and time formats between Hybris (ISO 8601) and GP (SQL Server date formats).

🛡️ Error Handling

  • Invalid ItemID from Hybris not found in Dynamics GP.
  • Customer record in Hybris has missing mandatory fields for GP.
  • Dynamics GP SQL Server timeout during eConnect call.
  • Hybris API rate limit exceeded during a bulk update.
  • Network connectivity loss between iPaaS agent and on-premise Dynamics GP.
  • Duplicate order attempt detected in Dynamics GP.
Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics GP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Support & Information

Frequently Asked Questions

Common questions about integration implementation, security, and best practices.

General Integration FAQs

▸ What are the primary challenges of integrating SAP Hybris with Microsoft Dynamics GP?
The primary challenges include reconciling different data models for entities like Customer, Product, and Order; achieving real-time inventory synchronization across disparate systems; ensuring consistent pricing logic; and orchestrating complex Order-to-Cash and Returns processes seamlessly. Our iPaaS addresses these by providing robust mapping, transformation, and orchestration capabilities.

Benefits FAQs

▸ How does an iPaaS enhance SAP Hybris's eCommerce capabilities when integrated with Dynamics GP?
An iPaaS enhances Hybris by enabling real-time inventory updates from GP, ensuring accurate stock levels on your storefront. It automates order creation in GP for fulfillment, synchronizes customer data for a unified view, and streamlines payment reconciliation and returns processing, creating a truly omnichannel experience and reducing manual effort.

Technology FAQs

▸ Can I use low-code/no-code tools for Hybris-Dynamics GP integrations, and what are the benefits?
Yes, absolutely. Low-code/no-code tools within our iPaaS allow business analysts and citizen integrators to visually build and manage workflows for Hybris and Dynamics GP without extensive coding. Benefits include faster integration development, reduced reliance on IT, increased agility for business changes, and lower total cost of ownership.
▸ What role does AI play in modern SAP Hybris and Dynamics GP integration workflows?
AI augments Hybris-GP integration by providing intelligent data mapping suggestions, automating exception handling (e.g., address validation, order anomaly detection), predicting inventory needs, and enhancing fraud detection in payment processing, leading to smarter, more resilient workflows and reducing manual intervention.

Data Management FAQs

▸ How do I ensure data consistency between Hybris and Dynamics GP for critical entities?
Data consistency is achieved through a centralized iPaaS that orchestrates bi-directional synchronization of customer profiles, product information, and order statuses. We implement event-driven updates from both Hybris and Dynamics GP, and leverage the iPaaS's data harmonization capabilities to resolve conflicts and ensure a single source of truth.

Technical FAQs

▸ What are the common API authentication methods for SAP Hybris and Dynamics GP?
SAP Hybris Commerce Cloud (OCC) primarily uses OAuth 2.0 for API authentication. For Microsoft Dynamics GP, integration methods like eConnect and Web Services typically use Windows Authentication, often managed via dedicated service accounts. Our iPaaS securely handles and abstracts these authentication complexities.

Performance FAQs

▸ How can I handle rate limits when integrating with SAP Hybris APIs and ensure Dynamics GP performance?
Our iPaaS manages Hybris rate limits by implementing intelligent throttling, using message queues to buffer requests, and batching multiple updates into single calls where possible. For Dynamics GP, while there are no explicit API rate limits, the iPaaS optimizes performance by batching operations, tuning concurrency, and ensuring efficient data mapping to prevent overwhelming your SQL Server.

Flexibility FAQs

▸ Is it possible to integrate Hybris with non-SAP systems and Dynamics GP, and what's the recommended approach?
Absolutely. SAP Hybris is designed for open integration. The recommended approach is to use a modern iPaaS with a wide range of connectors (for REST, SOAP, databases, messaging queues) and robust transformation capabilities to seamlessly connect Hybris with Dynamics GP and any other non-SAP system, leveraging its API-first design.
Implementation Timeline

Go live with SAP Hybris + Microsoft Dynamics GP in as little as 2–4 weeks.

A proven, repeatable implementation approach that minimizes risk while getting your team to value quickly.

1

Access Enabled

Secure connections established to both SAP Hybris and Microsoft Dynamics GP, with credentials and environments confirmed.

2

Configuration & Mapping

Field mappings, business rules, and workflows configured using visual tools and pre-built templates.

3

Go Live

Launch production-ready integration with monitoring, alerting, and support in place—typically within 2–4 weeks.

Time to Value

2–4 weeks

Typical implementation window from access granted to production go-live for most SAP Hybris + Microsoft Dynamics GP deployments.

Project Phases

Discovery
Configure & Map
Validate
Launch

Engagement Model

Guided by Clarity experts with your team involved at key milestones.

Pricing

Simple, transparent pricing for SAP Hybris + Microsoft Dynamics GP.

Start with a single integration pair and scale as your business grows—without surprise fees or transaction penalties.

Connect™ Plan

Clarity Connect

$595 /mo

Billed annually • Includes one production integration pair

  • Unlimited transactions and API calls within fair-use limits.
  • Visual workflow designer and reusable mapping templates.
  • Monitoring, alerting, and access to Clarity’s support team.
View full pricing & options
Next Steps

See SAP Hybris + Microsoft Dynamics GP integration in action.

Explore a guided demo, start a sandbox integration, or speak directly with our solution architects about your specific use cases.

Start Free Trial Request Live Demo